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March 08, 2005

A cure for the cable curse?

Ten days before Doors 7, our cable connection crashed and UPC were unable to fix it. Until, that is, I located the home phone number of UPC's European CEO; I called him during dinner to share my thoughts on the matter. By a happy coincidence, our cable connection was restored later that evening. Now, with less than two weeks to go before Doors 8, the same thing has happened. Our ADSL connection went down eight days ago - and remains down as I write. Friends and colleagues have spent much of last week and this telephoning a succession of persons at what is described with some exaggeration as the Wanadoo "help desk". This morning, a new voice said: "yes, now that you mention it, we have had major problems in Toulouse for some time". So that explains it. If you know the CEO of Wanadoo, take this advice: don't go near him/her during the next few weeks. I have wished really hard for this person to be visited by a plague of pustering sores and a painful parasitic infection.

Posted by John Thackara at March 8, 2005 10:52 AM


Yes, I am afraid the helpdesk at Wanadoo should be renamed "unhelpful" desk, with "service not included" being the company motto. They are a cheap way to get on the web...but don't expect help when things go wrong. I will join you in wishing for festering sores.....

p.s. I was the balding Brit who came up to you after the excellent speech at the NCDO meeting today. I'm not sure that the speaker who followed you got the message that teaching should be banned...but sharing ideas and solutions definitely encouraged.

Posted by: Jonathan Marks at March 8, 2005 09:14 PM

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