social innovation & design

Project Clinics at Doors 8

A core element will be Project Clinics (on the Wednesday and Friday). In these clinics, experts gathered together for Doors will evaluate real world projects and, we hope, help teams refocus their work in light of the lessons learned in the rest of the event. We organised a similar event in Amsterdam in November and […]

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Uxorious design

Speaking of glossaries, I found another one in a British report about People Centered Design (PCD). This glossary, which is much shorter than the CHI one I mention below, runs briskly from AHRB (Arts and Humanities Research Board) to UX. The latter stands here for User Experience – although UX also reminds my married scrabble-playing […]

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All together now

There’s renewed interest in ensemble theatre as a form of organisation. A meeting of theatre directors and producers in the UK last month opened with this quote from Joan Littlewood, in 1961: ‘I do not believe in the supremacy of the director, designer, actor – or even of the writer. It is through collaboration that […]

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Civil Communities of Practice

Back to the soft stuff. “Might social problems that communities confront be structured as the kind of knowledge creation and/or problem solving that the open source software community has found new ways to solve?”. So asks Pekka Himanen (author of “The Hacker Ethic”) and colleagues in a recent report. An essential component of such an […]

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How much does a project cost?

What is the total cost of ownership (TCO) of a design research project? If we knew, we’d probably make more realistic budgets for things like co-ordination, and communication, that often don’t get paid for, even though we do the work. Or else, if we knew the true time costs, but could not get them included […]

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Health as service design at Doors 8

Will health systems bankrupt the west, drive medical staff to despair, and dissatify their users in perpetuity? The National Endowment for Science Technology and the Arts (Nesta), together with the Health Modernisation Agency, both from the UK, are supporting a series of projects to do with service design for health care, whose results will be […]

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This won’t be news to film buffs but I’m interested in the lessons for design projects. The Danish film cooperative Dogme have developed an interesting model of work. Co-founders von Trier and Vinterberg developed a set of ten rules that a Dogme film must conform to. These rules, referred to as the Vow of Chastity, […]

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Open Welfare

Hilary Cottam is hoping to join us in New Delhi. She and Charles Leadbeater are writing a paper on “open welfare”. They observe: “The open model is not a traditional service delivery model. It relies on mass participation ion creation of the service. The boundary between users and producers is blurred. Broad and widespread participation […]

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The thermodynamics of cooperation

(This is the text of my closing keynote talk at the European Conference on Computer Supported Collaborative Work, Helsinki, 18 September, 2003.) A few years back, I arrived in New York to meet my daughter Kate for a vacation. She seemed her normal sunny self but, as we chatted in the lobby of her mother’s […]

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