social innovation & design

The thermodynamics of cooperation

This is the text of my closing keynote talk at the European Conference on Computer Supported Collaborative Work, Helsinki, 18 September, 2003. A few years back, I arrived in New York to meet my daughter Kate for a vacation. She seemed her normal sunny self but, as we chatted in the lobby of her mother’s […]

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Does your design research exist?

An internet sage once said that a web page never accessed does not really exist. Does the same logic apply to your design research? If nobody ‘gets it’, when you present your results, has anything been achieved? Over recent months, I have seen years of work by design researchers almost wasted because they did not […]

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Design-recast: the world as spread-sheet

A lecture given to the Design Recast conference organised (by Jouke Kleerebezem) at the Jan Van Eyck Academy in Maastricht. Trying to get a grip on design is rather like trying to grab hold of a shoal of herring. Orca whales do this by blowing upside-down funnels of air bubbles from underneath the shoal – […]

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Why is interaction design important?

Over the previous two years I had been helping Interaction Design Institute Ivrea develop its teaching and research programmes. One outcome was the following statement, which was written collaboratively with Gillian Crampton Smith’s team in Ivrea. * Interaction design determines how people interact with computers and communications. This is an issue of profound economic and […]

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File sharing the future

Infodrome, a one-day conference for the top civil servants of The Netherlands held in The Hague this month (April 2001). Infodrome is a think-tank set up by the Dutch cabinet to analyse the consequences of information and communications technologies (ICTs) for government and its agencies. Its task is to expose policy makers to possible future […]

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Design and elders: The Presence project

Imagine a world where every second European adult is over fifty years old. And where two-thirds of disposable consumer income is held by this age-group. By 2020 this will be a reality. There will be huge demand for services that enable older people to live independently in their own communities as they age. But although […]

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