social innovation & design

Health as service design at Doors 8

Will health systems bankrupt the west, drive medical staff to despair, and dissatify their users in perpetuity? The National Endowment for Science Technology and the Arts (Nesta), together with the Health Modernisation Agency, both from the UK, are supporting a series of projects to do with service design for health care, whose results will be […]

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DOGME DAYS

This won’t be news to film buffs but I’m interested in the lessons for design projects. The Danish film cooperative Dogme have developed an interesting model of work. Co-founders von Trier and Vinterberg developed a set of ten rules that a Dogme film must conform to. These rules, referred to as the Vow of Chastity, […]

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Open Welfare

Hilary Cottam is hoping to join us in New Delhi. She and Charles Leadbeater are writing a paper on “open welfare”. They observe: “The open model is not a traditional service delivery model. It relies on mass participation ion creation of the service. The boundary between users and producers is blurred. Broad and widespread participation […]

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The thermodynamics of cooperation

(This is the text of my closing keynote talk at the European Conference on Computer Supported Collaborative Work, Helsinki, 18 September, 2003.) A few years back, I arrived in New York to meet my daughter Kate for a vacation. She seemed her normal sunny self but, as we chatted in the lobby of her mother’s […]

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The thermodynamics of cooperation

This is the text of my closing keynote talk at the European Conference on Computer Supported Collaborative Work, Helsinki, 18 September, 2003. A few years back, I arrived in New York to meet my daughter Kate for a vacation. She seemed her normal sunny self but, as we chatted in the lobby of her mother’s […]

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Does your design research exist?

An internet sage once said that a web page never accessed does not really exist. Does the same logic apply to your design research? If nobody ‘gets it’, when you present your results, has anything been achieved? Over recent months, I have seen years of work by design researchers almost wasted because they did not […]

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Design-recast: the world as spread-sheet

A lecture given to the Design Recast conference organised (by Jouke Kleerebezem) at the Jan Van Eyck Academy in Maastricht. Trying to get a grip on design is rather like trying to grab hold of a shoal of herring. Orca whales do this by blowing upside-down funnels of air bubbles from underneath the shoal – […]

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Why is interaction design important?

Over the previous two years I had been helping Interaction Design Institute Ivrea develop its teaching and research programmes. One outcome was the following statement, which was written collaboratively with Gillian Crampton Smith’s team in Ivrea. * Interaction design determines how people interact with computers and communications. This is an issue of profound economic and […]

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File sharing the future

Infodrome, a one-day conference for the top civil servants of The Netherlands held in The Hague this month (April 2001). Infodrome is a think-tank set up by the Dutch cabinet to analyse the consequences of information and communications technologies (ICTs) for government and its agencies. Its task is to expose policy makers to possible future […]

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