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Tools For Citizen Services (Project Leaders Round Table, Amsterdam, 2004

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What are the key success factors in setting up design research projects? In November 2004, jointly with Virtual Platform, we organised a meeting in Amsterdam for sixty project leaders from 10 countries to discuss this question. When inviting participants, we focussed on projects that addressed real-world issues or situations; were collaborations between more than two organisations; and which treated technology as a means, not as an end-in-itself.
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The format was a series of short project presentations interspersed by round tables. We divided the projects into three themes: Tools For Citizen Services; Resource Ecologies (eg Food, Space, People); and Design And Local Knowledge. Running through the day was the idea of project organization as a design research activity in itself. In learning from each others’ projects, we ended up with a list of ways to do things better in the future.

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