Ten days before Doors 7, our cable connection crashed and UPC were unable to fix it. Until, that is, I located the home phone number of UPC’s European CEO; I called him during dinner to share my thoughts on the matter. By a happy coincidence, our cable connection was restored later that evening. Now, with less than two weeks to go before Doors 8, the same thing has happened. Our ADSL connection went down eight days ago – and remains down as I write. Friends and colleagues have spent much of last week and this telephoning a succession of persons at what is described with some exaggeration as the Wanadoo “help desk”. This morning, a new voice said: “yes, now that you mention it, we have had major problems in Toulouse for some time”. So that explains it. If you know the CEO of Wanadoo, take this advice: don’t go near him/her during the next few weeks. I have wished really hard for this person to be visited by a plague of pustering sores and a painful parasitic infection.