Britain’s National Health Service has identified five “key dimensions of patient experience” – and time and speed issues dominate. The top two issues are first, waiting times for appointments, and access to services; and second, time given to discuss health/medical problems face-to-face with health care professionals. A third priority, “safe, high quality, co-ordinated care”, included a need for out of hours calls as a major determinant of satisfaction. Read the whole story:
www.nhssurveys.org
